Frequently asked questions

  • Timing of your ship docking until your scheduled charter?

    The amount of time you need from your ship docking before our charter departure can vary depending on the specific arrangements and passenger disembarkation. We recommend allowing at least 1-2 hours for a smooth transition from your ship docking to our charter departure to ensure that all necessary preparations and logistical requirements are met. Feel free to contact us directly to discuss the details of your specific situation and we will be happy to provide further guidance and assistance.

    How far are the cruise ship terminals?

    The cruise ship terminals are located approximately 15 minutes away from our charter location in the Cayman Islands Yacht Club.

    Transportation Services?

    We don’t currently provide pick up’s at the cruise ship terminal. However, we offer information of how to use the transportation services of the taxi’s to and from the terminal. On your way back into the dock from your tour the captain will certainly, be happy to assist you on arranging this.

    If you have any specific requests or would like to arrange for a pick-up, please feel free to contact us and we'll be happy to assist you.

    What happens due to bad weather or the weather delaying the cruise ship from docking the day of my charter?

    Certainly, the captain will be happy to assist you with rescheduling your charter. We understand that schedules can change, and we are committed to working with you to find a new time that works for everyone. If, for any reason, we are unable to find a suitable alternative time for your charter, we will honour our commitment to refund all payments. Thank you for your understanding, and we appreciate the opportunity to accommodate your needs.

    Timing of your charter docking until your scheduled ship departure?

    You should allow at least 2 hours after your charter for your ship's scheduled departure. This buffer allows time for any unexpected delays during the charter experience and ensures that you have sufficient time to disembark, gather your belongings, and comfortably make your way to the ship without feeling rushed.

  • On our full day tours experience an exclusive seasonal trip where guests are invited to immerse themselves in the rich culinary traditions of the Cayman Islands, with our knowledgeable team showcasing the art of local fishing. From November 1st through April 30th, you will witness the expert extraction of conch, followed by an authentic experience of local cuisine preparation. A delicacy that encapsulates the essence of our vibrant marine culture.

    Guests will delight in the fresh flavors of conch ceviche, a beautifully marinated dish served with crisp crackers, allowing you to savor the essence of the islands with every bite. This enlightening culinary experience promises an unforgettable journey, combining the beauty of the ocean with the heritage of Caymanian gastronomy.

  • Amenities for Your Luxury Boat Charter

    SUNBLOCK
    We recommend bringing your own for personal preference.

    SWIMWEAR
    Please wear appropriate swimwear for your comfort during water activities.

    TOWELS
    We recommend bringing your own towels for personal preference. A cold face towel is provided to revitalize you and for your comfort.

    FOOD, DRINKS, AND ALCOHOL
    A selection of gourmet food and beverages can be arranged upon request to enhance your experience, with an additional charge applicable. Guests are also welcome to bring their own food and drinks, which may be conveniently purchased from the Anchors convenience store located next to the dock.

    CHANGE OF CLOTHES
    We encourage bringing a change of clothes to ensure you stay dry and comfortable after swimming.

    PERSONAL SNORKEL GEAR
    We provide snorkel gear for our guests; however, you are welcome to bring your own snorkeling equipment if you prefer to use your personal gear instead of the options we supply.

    IMPORTANT NOTICE
    Please be advised that smoking is not permitted on the boat to maintain a clean and pleasant environment for all guests.

  • Rest assured, Blue Pearl Charters exclusively offers private charters, ensuring a uniquely personalized experience tailored specifically for your group. This means that you can enjoy the entire boat and its amenities without any distractions, allowing for an intimate and memorable adventure on the water.

  • Nearby the dock is Anchors convenient store which is an excellent option for guests to stock up on provisions before the charter and providing a convenient way to gather necessary items. It ensures that our guests can easily access everything they need for a comfortable and enjoyable experience on board.

    Additionally a selection of gourmet food and beverages can be arranged upon request to enhance your experience, with an additional charge applicable.

  • We understand that many of our guests enjoy bringing along some alcohol to enhance their experience on the water. We encourage you to do so, but we kindly ask that you drink responsibly. Our top priority is the safety and well-being of everyone on board, as well as the integrity of our vessel.

    We trust that our guests will be mindful of their alcohol consumption and behave in a considerate manner. Please be aware that our captain holds the authority to assess if any guest's actions pose a risk to themselves, others or the vessel. If such a determination is made, it may lead to the cancellation of the tour without a refund.

    We appreciate your understanding and cooperation in creating a safe and enjoyable environment for all and we look forward to providing you with a fantastic and memorable trip on the water.

  • You’re welcome to tip the crew at the end of your charter if you've had a great time. Tipping is not mandatory, but showing appreciation for exceptional service is customary and Cayman Kind. You can give the gratuity directly to the captain for even distribution. Giving a gratuity is entirely at your discretion, and the amount is up to you. We want our guests to feel comfortable expressing their gratitude in a way that feels right for them.

  • BOOKING CONFIRMATION
    To secure your booking, a deposit of 50% of the total charter fee is required at the time of reservation. Reservations are considered confirmed only upon receipt of the deposit.

    FINAL PAYMENT
    The final balance of the charter fee is required to be settled prior to the vessel's departure from the dock. For bookings made within 72 hours of the charter date, or if you prefer to make full payment at the time of reservation, the complete amount must be paid upon booking.

    ACCEPTED PAYMENT METHODS
    Payments may be made via debit or credit card. Please note that American Express and cheques are not accepted; all other major credit cards are accepted.

    All prices are listed in USD. If you are paying in another currency, the final amount charged will be converted by your banking institution based on its current exchange rate.

    CANCELLATION POLICY
    More than 30 days prior notice:
    A cancellation request made more than 30 days prior to the scheduled charter will result in a full refund of the deposit amount. The refund process will commence promptly upon confirmation of the cancellation request. Please allow a standard processing period for the funds to be reflected in your account, which may vary depending on your financial institution. We advise clients to retain any communication regarding their cancellation for reference. Blue Pearl Charters values transparency and aims to ensure a smooth cancellation process for our clients.

    72hrs - 30 days prior notice:
    In the event of a cancellation, 10% of the payment will be retained to cover administrative costs based on the total booked tour price. The remaining amount will be refunded as further described in our cancellation policy. Please ensure to inform us of any changes as early as possible to allow for these options.

    Less than 72hrs prior notice:
    No refund will be issued, alternatively a full credit may be held on file to facilitate rescheduling. Please ensure to inform us of any changes as early as possible to allow for these options.

    No-shows or failure to cancel:
    In the event of a cancellation failure or not showing up prior to departure, please be advised that the full payment paid at the time of booking will be forfeited. Unfortunately, we are unable to issue any refunds. We encourage our guests to consider this policy carefully when planning their luxurious experience with Blue Pearl Charters.

    RESCHEDULING
    Bookings may be rescheduled one time without penalty, provided there’s at least 72hrs notice. Changes are subject to availability and any potential fare difference in selected tour options.

    WEATHER POLICY
    In the event of inclement weather, Blue Pearl Charters reserves the right to postpone or cancel the booking for safety reasons. Full refunds or a reschedule tour will be provided in such circumstances.

    ADDITIONAL CHARGES
    There are no additional expenses incurred during or prior to the charter (e.g., fuel, sales tax, dockage)

    The Cayman Islands operate under a tax-exempt status, which significantly benefits visitors. At Blue Pearl Charters, we fully incorporate all relevant charges into our chartered tour prices. This ensures transparency and allows our clients to enjoy their experience without the worry of unexpected fees. Our comprehensive pricing reflects this advantage, making our tours not only an enjoyable experience but also a financially prudent choice for our guests.

    LIABILITY WAIVER
    All passengers are required to complete a liability waiver before departure. This waiver is essential for participation in the charter. For any questions, please reach out to our team for clarification.

  • For Same-day Requests or if you would like to inquire about any Special Request, please
    feel free to call or you can also conveniently reach out to us via WhatsApp message (345) 917-1108

    Additionally, you can easily contact us through email for any special request, including add-ons to
    your experience and inquiries regarding extended hours for your tours. We are here to assist you in
    making the most of your charter experience.

  • Please be aware of these policies when making a reservation.

    Book with confidence knowing we offer straightforward and flexible cancellation terms.

    You may cancel your charter at any time prior to the scheduled departure time. All Cancellation options and any applicable refunds or credits are determined by how much notice is provided, as outlined in the Cancellation Terms below.

    • More than 30 days prior to charter departure:
      Of course All cancellation request made more than 30 days prior to the scheduled charter will receive a 100% refund of all payments made.

    • Between 72 hours and 30 days prior to charter departure:
      We would like to remind you that all cancellations must be made with a minimum of 72 hours' notice prior to the scheduled charter which will incur a 10% administrative fee based on the total booked tour price, the remaining balance will be refunded.

    • Less than 72 hours prior to departure:
      No refund will be issued; however, a credit will be placed on file to reschedule your charter.

    • No-shows or failure to cancel:
      Failure to show for your tour or providing the required notice will result in No refund or credit will be issued, and the deposit or full payment will be forfeited.


    We understand that unforeseen circumstances may arise, and we strive to accommodate our customers to the best of our ability. However, we kindly ask for your understanding regarding the importance of providing timely notice for cancellations. We appreciate your cooperation and look forward to providing you with an exceptional charter experience.

  • At Blue Pearl Charters, we understand that sometimes circumstances beyond anyone's control can affect your plans. That's why we offer a refund policy that provides our customers with a peace of mind.

    If bad weather persists or if there is an unforeseen fault on the company’s end, we are committed to issuing full refunds. Your safety and satisfaction are our top priorities, and we want to ensure that you can book with confidence, knowing that you won't be financially burdened by circumstances outside of your control.

    To secure your booking, we require a minimum of fifty percent deposit at the time of booking. The remaining fifty percent is due before departure, allowing you to complete your payment on the day of your experience. We believe that this policy demonstrates our commitment to fairness and transparency, and we want our customers to feel confident and secure when booking with Blue Pearl Charters.

    Thank you for considering us for your charter needs, and we look forward to providing you with an exceptional experience on the water.

    PLEASE NOTE WE DO NOT ACCEPT AMEX & CHEQUES